Frequently Asked Questions

Everything you need to know about shopping with Universal Store.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal or visit any physical store location.

How do I find the right size?

Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services like Afterpay and Klarna.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Do you ship internationally?

Universal Store currently ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination country.